Give us the admin. Keep your week.
Service Surge runs the back office for UK trades firms and letting agents. Invoicing, payment chasing, inbox, CRM and reporting, handled on a fixed monthly retainer.
30 minutes, no obligation. You leave with a one-page scorecard.
Existing client? Everything we built for you, including websites and apps, is still supported. See how
Each block is one hour of a 45-hour week. Illustrative figures: your Health Check measures your real ones.
Fixed monthly price
No recruitment, employer NI or sick cover to pay for
Hands-off in two weeks
Health Check, handover plan, then our team runs it
Works in your tools
Xero, QuickBooks, job software and property CRMs
Three retainers. Pick one, or stack them.
Fixed monthly prices, clear scope and a named account lead. No recruitment, sick cover or training on your side.
Back Office in a Box
The day-to-day admin that eats your evenings.
- Invoicing and payment chasing
- Inbox and diary management
- Supplier bills and purchase orders
- Monthly admin report
From £1,200 a month
CRM Rescue & Run
A CRM your team actually trusts, kept that way.
- Audit, clean-up and rebuild
- Automations for follow-ups and reminders
- Ongoing data hygiene
- Monthly pipeline report
£1,500 setup, then from £600 a month
Numbers on a Page
Know where the business stands without digging.
- Live KPI dashboard
- Monthly 45-minute review call
- Three recommended actions each month
- Built on your existing tools
From £750 a month
Add-ons for any retainer
Bolt on the front-of-house and growth work too, run by the same team that handles your back office.
Front Desk
Calls, emails, WhatsApp and live chat answered in your business’s name.
- Calls answered and messages taken in business hours
- Enquiries logged in your CRM or job software
- Anything urgent passed to you straight away
From £450 a month
Lead Desk
Every enquiry and quote followed up, so fewer jobs go cold.
- Fast callbacks on every new enquiry
- Quote follow-ups on day 3 and day 7
- Monthly report of work won from follow-ups
From £600 a month
Local Growth
Get found, and chosen, by customers in your area.
- Google Business Profile managed and posted to
- Review requests sent after every paid job
- Local SEO pages for the areas you cover
From £500 a month
Ops Partner: all three retainers plus any one add-on, with one account lead, from £3,950 a month.
Built for two kinds of business
Trades and home services
Plumbing, electrical, building, heating and maintenance firms with 5 to 30 staff. We take quotes, scheduling, invoicing and chasing off your plate.
Works with Tradify, ServiceM8, Jobber, simPRO, Xero and QuickBooks.
Letting agents and block managers
Independent agencies managing 100 to 1,500 doors. We handle maintenance tickets, compliance tracking, landlord and tenant admin, and your CRM.
Works with Reapit, Alto, Arthur, Goodlord and Fixflo.
Websites, apps and automation too
The websites, portals, chat assistants and automations we have always built are still on offer, and still supported, through our sister company Evergreen.
- Websites
- Client portals and web apps
- Automations
- AI and WhatsApp assistants
- Calculators and lead tools
- Website rescue and rebuilds
- Care plans and hosting
- Google, listings and local SEO
From first call to hands-off in two weeks
Health Check
A 30-minute call. We map where your admin time goes and send a one-page scorecard.
Handover plan
In week one we agree scope, get access to your tools and write the process for each task.
We run it
From week two your account lead and team take over, with a shared task board you can check any time.
Monthly review
A short call each month on what we did, what we found and what to fix next.
What is admin costing you each year?
Move five sliders and compare three options side by side: doing it yourself, hiring an administrator, or handing it to us. Your figures show straight away, with no email needed.
Already a Service Surge client?
Everything we built for you is still supported.
If we built your website, client portal, chat assistant, calculator or automation under the Service Surge name, nothing changes for you. That work is now looked after by Evergreen, our sister company in the Esmie Group. Same team, same phone number, same support.
- Updates and fixesText, prices, photos, new pages and anything that has stopped working.
- Hosting, security and backupsYour site kept online, updated and backed up.
- Chat assistants and automationsChanges to answers, forms, alerts and the jobs they run for you.
- New featuresBookings, payments, client logins, integrations and more.
Questions owners ask us
Do I have to sign a long contract?
We agree simple, clear terms on your Health Check call, so you know exactly what you’re signing up to before anything starts.
Will you work in our systems?
Yes. We work inside the tools you already use, from Xero and QuickBooks to HubSpot, job management software and property CRMs. If something isn’t working, we’ll tell you and suggest a fix.
How do you keep our data safe?
Every client gets a data processing agreement. We use named logins with two-factor authentication, never shared passwords, and access is removed the day a contract ends.
What if I only need a few hours a week?
Our Essentials plan covers up to 15 hours of admin a week. If you need less than that, the Health Check will tell you honestly whether outsourcing makes sense yet.
Do you still build websites and apps?
Yes. Websites, client portals, chat assistants and automations are now delivered by our sister company Evergreen, part of the Esmie Group. Anything we built for you under the Service Surge name is still supported. See all our services.